Quotes and payment

Quotes are valid for 30 days. For design work a 50% deposit is required for new clients and large jobs. This deposit is before any artwork commences. The remainder is due prior to the final file hand over, unless a previous arrangement has been made between designer and client. Full payment is due prior to printing and/or promotional or signage production.

Proofs

Clients are responsible for checking their proofs and making all changes prior to proof sign off and giving go ahead for printing to commence. Approvals should be given in some sort of written communication. Frank Creative will endeavour to correct mistakes prior to printing but no responsibility is taken by Frank Creative once artwork is signed off on by the client and sent to print.

Works in progress, not yet approved by client beyond 30 days, up to 24 months of initial order, may be closed off and shall be billed at our discretion. An invoice will be generated for works done to date. The job can be opened up again at a later stage. An invoice will only be relevant then to the new work.

Design

You own the copyright to the final outcome, shapes, all content and ideas implemented for your use only. Frank Creative is at all times the copyright owner of all native and editable digital files that we create from conception and are stored on our system.

Colour & finish

Frank Creative endavours to represent the correct colour when proofing but due to colour difference between screens, desktop printers and off set printers, no guarantee can be given. A hard copy proof can be requested but as this is digitally printed the colour can still differ from the finished off set printed product.

Invoicing

Minimum time increments recorded at 0.25 hrs. At this stage no gst will be charged nor detailed on your invoice. An invoice will be supplied when the appropriate funds are due. Payment will be due immediately unless a previous arrangement has been made between designer and client.